Heritage Pro Service is a loyalty and rewards program for qualified service professionals who purchase products through Heritage Pool Supply Group. Members earn rebates, access educational resources, and receive program-specific benefits based on their annual spending level.

Eligible participants include professional service technicians, service companies, and maintenance professionals who purchase from Heritage Pool Supply Group and remain in good standing.

They will qualify for the Heritage Pro Service rewards program.

No. Eligible participants may enroll in Heritage Pro Service at no cost.

Participants can register on www.HeritagePoolPlus.com by completing the enrollment form and agreeing to the program terms and conditions.

Members can view their tier status, spend progress, and rebate information in the Heritage Pro Service Portal dashboard.

Yes. Multiple users may be associated with a single company account, depending on how the business is structured in Heritage systems. Company-level spending will typically determine tier status. Only account owners will have access to rewards and visibility of tiers.

Participants can verify enrollment by logging into the Heritage Pro Service Portal. Enrolled accounts will automatically show a program dashboard and tier status when logged in.

Earnings are based on eligible product purchases made through Heritage Pool Supply Group. Earnings accumulate according to the member’s tier level.

Participants earn on qualifying purchases only. These are the designated Heritage Pro Service Items.

A Field in Agility has been created to easily identify and report Pro Service items. We will be distributing list of Suppliers and items that qualify for the program. Items will also be identified on Heritage Pool Plus for easy search and popularity.

No. Taxes, fees, surcharges, and freight are not included. Rewards are calculated on product subtotal only.

Yes.

Earnings are added after purchases are processed in the Heritage system at month end. Timing may vary based on invoice processing.

Yes. Promotional multipliers or vendor-funded incentives may be offered periodically.

If a qualifying purchase is returned or refunded, the associated rebates will be deducted from the total payout that month.

Yes. Eligible purchases made through any Heritage Pool Supply Group location or online through Heritage Pool Plus will count.

Redemption will be pushed onto your Heritage Pro Service card and visible within the Heritage Pro Service Portal.

It will be a virtual card to spend at your discretion.

Yes. Minimum thresholds may apply and will be published in EXTU virtual card terms

Combination with other promotions depends on vendor or Heritage terms and may vary.

No. Earnings are non-transferable. Rewards must remain within the company account that earned them.

Tier placement is based on total qualifying annual spend on Heritage Pro Service designated items. When a spend threshold is met, the member progresses to the next tier.

Tier levels are evaluated annually. Reset timing will be specified in program terms.

Participants retain their tier level for the duration of the program cycle unless otherwise specified.

By logging into the Heritage Pro Service Portal using a registered account.

Members should contact Heritage customer support for assistance.

Yes, pending verification. Account merges require Heritage approval.

Updates can be made within the Heritage Pro Service Portal or by contacting support.

A designated Heritage Pro Service support channel will be provided in the final terms.

Yes. Expiration timelines will be stated in the official terms.

Inactive accounts may have rebates expire or may be removed from the program based on the inactivity policy

Yes. Heritage may modify or terminate the program at any time.

A complete Terms & Conditions document will be provided through the Heritage Pro Service Portal.

Promotions will be communicated through email, portal notifications, text messaging, or branch announcements.

Certain promotions or events may offer exclusive or early-access privileges to members.

Legacy tier members may receive additional benefits or recognition depending on program rules.

Only the account owner may redeem rewards. Staff purchases roll up to the company account.

Yes. All products in the program have the same base level of earning based on your tier within the program.

Only aggregated program data may be shared to support vendor funding — no personal information

Yes. Simply contact support to deactivate your membership.

Yes, certain training or educational activities may earn bonus points if approved.

Details will be provided if applicable.

Donation options depend on program structure and Legal approval.

Yes. The Heritage Pro Service mobile interface will display tier status and progress.

Participants must elect to receive alerts regarding tier changes, new rewards, or promotions.

Redemption availability may be offered in the app depending on reward type.